Returns & Exchanges
At LUMINESS, we want you to love your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange it for a different shade or formula.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and securely package your items in their original boxes.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing